Siemens Healthcare: Customer Services Support - YES Internships 2024

Your tasks and responsibilities:

• Maintains a high level of availability for customer requests/inquiries
• Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.
• Processes incoming orders, inquiries and/or requests regarding products and/or services.
• Performs order management for assigned customers, manages and files clients' information in the information system.
• Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.
• Cooperates with clients and sales representatives to clarify orders and issues.
• Participates in investigating and resolving commercial and/or technical problems.
• Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions.
• Support the Area Service Manager in all resource planning activities

Requirements / Skills:

• Grade 12 / Matric
• Must be a South African Citizen
• Must be an excellent communicator and have the ability to maintain calm in a volatile environment
• Attention to details with high work accuracy.
• Ability to work under pressure and meet deadlines.
• Ability to establish and maintain good customer relationships both internally and externally.
• Computer Literate (MS Word, Excel, Outlook).
• Ability to work in a fast paced and dynamic environment.
• Ability to work independently as well as part of a team

NB. Customer service experience will be advantageous