National School of Government (The NSG): Entry level Jobs

The National School of Government (NSG) invites unemployed youth to apply for the following Government entry level Jobs / positions.

Job level: Grade 12 / Junior / Entry level SA Government Jobs

The following entry level job opportunities are open for applications:

Administrator: Etd Support: Senior Management and Professionalisation

Location: Pretoria

Reference No: NSG 13/2024

Salary: R216 417 per annum (Level 05)

Requirements: Grade 12 certificate. No experience Required

Advantageous: A tertiary qualification (NQF 6) in Office Administration, Public Administration or related qualification may be an added advantage. No experience required for this position, However, experience in capacity development/ education or administrative environment may be an added advantage.

knowledge: Microsoft Office suite, especially Word, PowerPoint and Excel. Knowledge of procedures related to information and records management. Basic knowledge of finance and supply chain management. Virtual meetings (organise, host, record, transcript). Meetings management (scheduling, agenda setting, recording, minute taking, action plans). Public service legislation, policies, prescripts and procedures Office administration. Document management. Batho Pele principles

Duties: Provide administrative support in determining capacity development needs for Senior Management and Professionalisation programmes (including stakeholder meetings). Provide administrative support in project teams for new capacity development interventions. Collate and disseminate all materials (documents) for meetings about the engagements with internal and external stakeholders. Liaise with clients (individuals and institutions) to identify capacity development needs and participate in pilot interventions. Coordinate and implement appropriate systems for the sub-directorate that align with departmental policies and SOPs. Provide administrative support in reviewing and updating curriculum content, including customising content. Conduct elementary research as required to support capacity development content and enablement. Provide information to support product knowledge and awareness within the NSG Contact Centre. Support the implementation of the annual calendar of delivery schedules to ensure the uptake of Senior Management and Professionalisation programmes. Provide administrative support towards programme and project monitoring.

Administrator: Etd Support: Middle Management Development 

Location: Pretoria

Reference No: NSG 14/2024

Salary: R216 417 per annum (Level 05)

Requirements: Grade 12 certificate. No experience Required

Advantageous: A tertiary qualification (NQF 6) in Office Administration, Public Administration, Human Resource Development or Gender Studies may be an added advantage. No work experience necessary for this post, however experience in capacity development/ education or administrative environment may be an added advantage

knowledge: Microsoft Office suite, especially Word, PowerPoint, and Excel. Knowledge of procedures related to information and records management. Basic knowledge of finance and supply chain management. Virtual meetings (organise, host, record, transcript). Meetings management (scheduling, agenda setting, recording, minute taking, action plans). Public service legislation, policies, prescripts and procedures. Document management. Batho Pele principles

Duties:Provide administrative support in project teams for new capacity development interventions. Collate and disseminate all materials (documents) for meetings about the engagements with internal and external stakeholders. Liaise with clients (individuals and institutions) to identify capacity development needs and participate in pilot interventions. Coordinate and implement appropriate systems for the sub-directorate that align with departmental policies and SOPs. Provide administrative support in reviewing and updating curriculum content, including customising content. Conduct elementary research as required to support capacity development content and enablement. Provide information to support product knowledge and awareness within the NSG (Contact Centre). Support the implementation of the annual calendar of delivery schedules to ensure the uptake of gender and diversity programmes. Provide administrative support towards programme and project monitoring.

Information Processing Clerk 

Location: Pretoria

Reference No: NSG 15/2024

Salary: R216 417 per annum (Level 05)

Requirements: Grade 12 certificate. No experience Required

Advantageous: A tertiary qualification at (NQF level 5) in Office Administration, Public Administration or Information Management will be an added advantage. No experience required for this post.

knowledge: Knowledge of data capturing, analysis and management. Knowledge of document management (storage, retrieval and archiving). Knowledge understanding of the legislative framework governing the Public Service. Batho Pele Principles.

Duties: Capture all Reaction Evaluation Questionnaires (REQs) completed by participants and the Facilitator Feedback Forms (FFFs) compiled by the facilitator at the end of every NSG ETD intervention, onto the NSG Training Management System. Provide reports to the Deputy Director: Outcomes and Impact on the flow of REQs and FFFs received for capturing. Manage the filing of copies (electronic and hard) of REQs and FFFs after reports have been generated on a weekly basis. Provide copies of reports, REQs and FFFs on request by programme managers, coordinators and auditors Provide written 23 responses to audit queries on capturing of the data or the reports generated. Provide support to management in terms of data required to generate reports. Check the information in the REQs and the FFFs for correctness and accuracy. Identify the key issues that require attention which the participants and facilitators reported on (written comments as well as scores). Report areas that urgently require attention to the Deputy Director he/she reports to. Complete the recommendations section in the FPE report based on the analysis conducted for every ETD intervention

Contact Centre Agent

Location: Pretoria

Reference No: NSG 12/2024

Salary: R255 450 per annum (Level 06)

Requirements: Diploma / Degree at (NQF level 6) in: Contact Centre Management, Office Administration or Business Administration

Experience: 1-2 years’ relevant experience in office administration in an ETD environment.

knowledge: Good knowledge of client relations (how to engage and relate to clients). Understanding of the public sector. Computer literacy (MS Office Suite, call logging and Training Management Systems).

Duties: Provide contact centre services through receipt of telephone calls, emails and faxes. Respond to all incoming communication and enquiries within stipulated timeframes and service standards. Provide professional and effective telephone services to handle tasks like call transfers, taking messages, call back, call hold, interruptions and unintentional disconnections. Use the most appropriate way and proper telephone etiquette to communicate with different behaviour types on the telephone. Undertake follow up with clients where necessary. Capturing and record all contact centre interactions for reporting purposes. Furnishing of SBD and RFQ Forms. Maintain up to date knowledge of NSG products and new developments. Participate in product knowledge training sessions. Liaise with relevant officials to gather information on products. Promote product awareness to public sector organisations (national government, provincial government, local government and state-owned entities). Undertake requests by clients for quotations and bookings.

Competencies and Skills:

• Good oral and written communication skills.
• Good interpersonal skills.
• Basic project management skills.
• Problem-solving and analysis.
• Elementary research skills.
• Basic analytical skills.
• Ability to interpret policies and directives.
• Personal Attributes: Participate in professional development growth activities for maintaining professional knowledge and staying current with practices and trends.
• Ability to multi-task and organise, prioritise, and follow multiple projects 22 and tasks through to completion with attention to detail.
• Ability to work independently while contributing to a team environment.
• Commitment to quality and continuous learning.
• Professional behaviour and sound judgement.