AVBOB: Graduate Programme 2024 / 2025

Location: All Provinces

Responsibilities:

The areas of responsibility include but are not limited to:

• Deliver a positive and professional client service experience to branch customers.
• Manage client inquiries at branches and documenting activities and outcomes.
• Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
• Provide clients with technical assistance on products and services offered by AVBOB Member Value.
• Build positive client relations by checking in regularly and following up on active processes.
• Maintain client records and documenting processes.
• Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
• Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
• Recommend product improvements based on client services feedback.

Requirements

Must have any of the following qualifications:

• Financial Degree
• Accounting / Economics Degree
• BSc Information Systems
• Marketing Management Degree
• Business Administration Degree

Skills and Competencies:

• Data Analytics
• Sales Experience is advantageous
• Customer Service experience advantageous
• Problem solving
• Resilient and able to work under pressure.
• Effective communication skills both written and verbal.