Clicks Group: Admissions Clerk

Role Purpose: To assist patients in all aspects of the admissions and discharge process in a professional manner, preventing financial risks to the organization and meeting and exceeding client expectations.

Responsibilities:

• Attending to all patients and customers’ needs in a professional manner.
• Provide information to patients on all aspects of bookings and admissions as per Clinix standards.
• Obtain all required information and documentation from patients on admission i.e. Identity document and current/valid Medical Scheme card, as per the company policies and procedures.
• Capture all the required patient information on admission accurately.
• Complete the discharge process, as and when necessary.
• Deliver a customer-focused admissions experience in as efficient a manner as possible.
• Identify and prevent financial risks to the organization by adhering to Company policies and procedures, for example the collection of co-payments and private patient estimate payments on admission.

Requirements:

• Administrative Qualification
• 1-2 years’ experience in general office administration.
• Knowledge of ICD codes
• Knowledge of medical / clinical terminology
• Advanced Computer Literacy

Advantageous:

• Health-related qualification/certificate (advantageous)
• SAP will be an advantage.