Fidelity Services Group: OPS Administrator

Responsibilities:

• Coordinate meetings as required
• Taking Minute taking, agendas, typing and distribution of minutes/correspondence from the OPS department.
• Maintain the Regional Manager’s diary
• Maintain the Regional Manager’s filing system
• Coordinate and book all operational travel & accommodation
• Management of orders & CAPEX’s for the operations department
• Compiling of operational reports: Weekly & Monthly
• Crime stats
• Maintain AR headcount – includes promotions, termination, staff requisitions, etc
• Draft communication iro company initiated client cancellations for branches
• Assist with management of excess leave
• Screen all documentation / correspondence for the Regional Manager (except personal), prioritize it and obtain required information.
• Answer and screen all calls to the Regional Manager
• Delegate correspondence or telephone calls when appropriate
• Assist Area Managers/Training Instructors with ad hoc tasks as and when required
• Assist with any client complaints which reach the Regional Manager’s office, and ensure they are resolved within the prescribed timelines
• Ensure that the AR Department and Regional Manager office are cleaned and secured, at all times
• EHS representative for AR department
• Receive and investigate client complaints
• Ensure non-occurrence of same problems
• Give full feedback to clients where necessary

Requirements:

• Grade 12 / Matric certificate
• Excellent Communication Skills (English and Afrikaans)
• Computer literacy essential (MS Word, Excel, PowerPoint, MS Outlook

Skills and Competencies:

• Ability to handle pressure
• Able to work independently
• Attention to detail
• Ability to meet deadlines
• Action orientated
• Drive for results
• Integrity and trust
• Managerial courage
• Interpersonal skills
• Political savvy