Sasria Claims Learnership Programme 2026

About Sasria

Sasria SOC Ltd is a state-owned short-term insurer in South Africa that provides special risk insurance cover against civil unrest, public disorder, strikes, riots, and terrorism. Established to protect businesses, government institutions, and individuals from losses resulting from politically motivated incidents, Sasria operates in partnership with insurance companies to ensure financial stability and continuity following unexpected disruptive events.

Learnership Overview

Sasria SOC Ltd is offering a Claims Learnership programme aimed at providing unemployed youth with practical experience in the insurance and risk management sector. Learners will gain hands-on exposure in administration and claims processing, liaise with agencies and brokers to facilitate efficient communication, and perform various ad hoc tasks to support the claims team.

Duties and Responsibilities

• Administration and Claims processing
• Perform administration functions – registration of new claims and loading (and authorization) payments.
• Examine and validate new claims and any related documentation thereof.
• Adjust claims and ensure that the merits are inline with Sasria policy cover.
• Ensure that the appropriate documents supporting the quantum are received and the calculations are correct.
• Perform document diary maintenance on IMS system.
• Update the reserve as per reserving policy and keep a regular follow-up outstanding proof of quantum.
• Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim within delegated authority.
• Approve claims within delegated authority after verification of all documents and validation thereof under the policy cover.
• Escalate complex and contentious claims to Supervisor.
• Manage and ensure that all other external resources and handle the claim within the required procedures and Sasria philosophy.
• Update notes on the system regularly to ensure notes reflect latest status of claim.
• Inform underwriting department of gaps in cover, omitted documents as well as losses/ gains on premium.
• Handle all customer enquiries and queries promptly and in-line with policy.
• Agency/ Broker Liaison
• Negotiate the settlement of claims.
• Liaise with Agent companies and brokers regularly on the progress of the claim.
• Update all relevant stakeholders on the progress of the claim.
• Perform ad hoc tasks
• Perform any reasonable tasks as and when required by the Line Manager.

Requirements

• Must have Grade 12 / Matric certificate
• No experience required