Tenacity: Customer Service Call Centre Learnerships 2025

Are you currently unemployed, with a Grade 12 qualification and between the ages of 18 – 30 years? Tenacity is looking for you!

Grab this opportunity where you will be given the chance to study and work at the same time. We are offering a 15-month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Customer Services team to obtain a nationally recognised qualification in Micro Finance (NQF level 4).

Learners will be required to:

• Attend the required training interventions and successfully complete the competency assessments
• Meet all the requirements for the successful completion of the Micro Finance certificate
• Submit a Portfolio of Evidence
• Be an active and contributing member of the Customer Services team, by servicing our customers.

Key responsibilities of the role:

• Handle a range of customer queries and/or complaints via inbound or outbound communication channels
• Provide a professional customer experience and satisfaction at all times
• Action administrative requirements related to customer account management accurately
• Resolve queries in line with departmental standards, Service Levels and Standard Operating Procedures (SOPs)
• Adhere to all Company Policies and Procedures e.g. Absence Management Policy, House Rules, Disciplinary Policy

Requirements:

This opportunity is ideal for individuals who:

• Have a minimum Grade 12 with Mathematics or Mathematical Literacy passed
• Are currently unemployed with limited to no work experience
• Have a positive attitude and a strong work ethic
• Are committed to completing a 15-month learnership programme with Tenacity
• Can work shifts and weekends as required
• Are not currently studying or planning to study (full-time or part-time) during the programme
• Ability to work shifts / weekends
• Have not participated in a learnership or skills programme in the past 12 months

Skills and Competencies:

• A passion for helping customers and solving problems
• Strong verbal & written communication skills to engage effectively
• Ability to stay calm under pressure and think on your feet
• A customer-first mindset with empathy and sensitivity
• Adaptability and flexibility in a fast-paced setting
• Confidence in working with people and building relationships
• Strong time management and organisational skills to handle multiple tasks
• Interest in learning about contact centre and customer service operations