Siemens Healthcare: Customer Service YES Programme

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as an Intern Customer Support Operator.

Your Tasks and Responsibilities:

• Maintains a high level of availability for customer requests/inquiries
• Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.
• Processes incoming orders, inquiries and/or requests regarding products and/or services.
• Performs order management for assigned customers, manages and files clients' information in the information system.
• Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.
• Cooperates with clients and sales representatives to clarify orders and issues.
• Participates in investigating and resolving commercial and/or technical problems.
• Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions.
• Support the Area Service Manager in all resource planning activities

Requirements:

• Grade 12 / Matric
• Must be an excellent communicator and have the ability to maintain calm in a volatile environment
• Attention to details with high work accuracy.
• Ability to work under pressure and meet deadlines.
• Ability to establish and maintain good customer relationships both internally and externally.
• Computer Literate (MS Word, Excel, Outlook).
• Ability to work in a fast paced and dynamic environment.
• Ability to work independently as well as part of a team
• Must be a South African Citizen

NB. Customer service experience will be advantageous