FAIS Ombud: Client Care Internships (Office Admin Graduates)

Purpose of the Programme: Recommended candidates will be given an opportunity to learn under a dedicated mentor. Graduates will be assigned to the Client Department and exposed to various competency-based training.

Benefits of the programme:

• Exposure to working in a target-driven environment on complaints received by the publicagainst financial service providers and to move same towards a resolution in a procedurallyfair, informal, economical and expeditious manner.
• Working in a team of experienced lawyers, financial planner(s), Investigators and negotiators.
• Opportunity to be part of an established statutory office and a Mentorship Programme.

Key Performance Areas:

• Register new complaints.
• Assess whether a complaint falls within jurisdiction in terms of the FAIS Act or theFinancialServices Ombuds Scheme Act 37 of 2004 (FSOS).
• Assist and guide complainants in whether their complaint falls within the jurisdiction of theFAISAct or FSOS Act.
• Extract the essence of the complaint from available information provided and requestadditionalinformation where required.
• Refer complaints that do not fall within the jurisdiction of the FAIS Act and FSOS Act to otherrelevant entities.
• Liaise with complainants and financial service providers

Requirements:

• Diploma / Degree (NQF 6/7) in: Office Administration
• South African citizen with a valid South African Identity document.
• Passion for public service and an interest/desire to work in the Financial Sector.
• Strong academic background.
• Must be able to work in a stressful environment, willing to learn and work extra hours.
• Energetic, self-driven and deadline driven.
• Must be computer literate.