Tracker: Business Admin Services Learnerships 2025 / 2026

This learnership is designed for candidates who wish to develop their business administration skills while gaining practical workplace experience. The programme aligns with the Further Education and Training Certificate: Business Administration Services (SAQA ID 61595) and provides a structured learning pathway to equip learners with administrative and business-related competencies.

Learners will be placed in the following Departments:

• Customer Engagement
• Acquisitions & Scheduling

Responsibilities:

Include but are not limited to:

• Performing general administrative tasks such as filing, record-keeping, and data capturing.
• Required to attend theoretical sessions 1 day a week for the duration of the learnership or as when required
• Assisting with document preparation, including reports, presentations, and spreadsheets.
• Managing communication via emails, telephone calls, and in-person interactions.
• Providing customer service and support to internal and external stakeholders
• The incumbent is expected to be a one-stop call resolution employee by answering incoming calls and resolving queries received from Tracker Clients according to the relevant SOP and company standards.
• Contribute towards maintaining a departmental Abandonment Rate and Service Level according to the company standards.
• Accurate capturing of data and updating of client information while speaking with the client.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Follow up on client’s outstanding queries.
• Accurate record keeping of statistics as per stipulated guidelines.
• Effective utilization of the post call service rating system
• Ability to interpret the financial system and assist clients with basic financial and legal queries.
• Contribute to effective retentions of customers through excellent query resolution. Show tolerance and patience in understanding customer complaints, and ability to positively turnaround the call.

Requirements:

• South African citizen with a valid ID, aged 18-35 with no criminal record
• Grade 12 / Matric with level 4/D symbol in English language and Level 3/E symbol in Mathematics or Maths Literacy.
• Currently unemployed and not studying
• Basic computer literacy (MS Office – Word, Excel, PowerPoint, and Outlook).
• Good communication skills (verbal and written).
• Ability to work in a structured and professional environment.
• A positive attitude, willingness to learn, and strong work ethic
• A passion for customer service and a professional attitude at all times.
• The ability to cope with a constant changing and pressurised environment.
• The ability to work in an environment where multi-skilling is required.
• The incumbent should have excellent interpersonal skills and the ability to pay attention to details.