Momentum: Service Learnership Programme 2025 / 2026

To develop theoretical knowledge and practical skills through a comprehensive learnership program which enables professional growth, and fosters a foundation to increased employment opportunities. 

Responsibilities:

• Participate actively in classroom sessions and practical on-the-job training, aligning tasks with the requirements of the learnership program.
• Develop a deep understanding of the company's products, policies, and procedures, crucial for successful on-the-job training activities.
• Compile a comprehensive portfolio of evidence, meticulously prepared for submission to SETA.
• Maintain detailed logbooks for work-based learning, ensuring a thorough record of practical experiences.
• Successfully complete formative and summative assessments, achieving the required proficiency level.
• Demonstrate adeptness in utilising company systems and grasping operational processes, ensuring efficient workflow.
• Foster and nurture relationships with clients, internal, and external stakeholders, cultivating a network built on trust and respect.
• Adhere to service level agreements for clients and stakeholders, managing expectations effectively.
• Provide recommendations for enhancing client service and ensuring fair treatment, proactively improving service quality.
• Participate in a culture promoting meaningful relationships, encourage open feedback, and uphold exceptional client service standards.
• Monitor and enhance turnaround times and quality standards, swiftly resolving issues to elevate client service delivery.
• Drive the achievement of client service delivery goals, aligning with predefined standards for expert advice and service.
• Manage client queries efficiently, ensuring accurate resolution and utilising feedback to refine client service and operational processes.

Requirements

• Grade 12 / Matric certificate
• Successfully completed Mathematics with a minimum score of 50% or Mathematical Literacy with a minimum score of 60%.
• Passed both English and another South African language with a minimum score of 50%.
• Proficient in using computer systems and applications.
• Demonstrate a solid understanding of digital tools and technologies.