FoodBev SETA: ICT Graduate Programme 2021 / 2022 

Role Purpose: To assist with design, development and support of IT systems including website and graphic design

Responsibilities:

• IT Service Management (Call logging, assigning calls to support Tier 2 or 3, call tracking and end-user follow-up etc.)
• Assist in IT vendors service management (service requests forwarding and followups)
• Resolution of 1st line support calls such as: Login failures, password resets, Information requests (How to guides)
• IT Inventory Management (IT assets, new purchases, loan equipment etc.)
• Daily Health Checks (Servers, Backups, Network etc.)
• Problem Management (analyze incidents trends and identify underlying problem for continuous improvement)
• Compile incident management reports
• Website design and development (Graphic Design, Website content maintenance and update)
• Analyze current ETL processes, design new system integration models to optimize business efficiencies
• Administration duties as delegated
• Execute other tasks as delegated

Requirements:

• Qualification in: Computer Science / Software Development / IT or similar NQF level 6
• Website and graphic design knowledge required
• General understanding of database management and system integration / interfacing
• No formal experience required: internal training will be provided

Competencies:

• Customer relations skills
• Attention to detail
• Problem-solving abilities
• Creative and critical thinking skills
• Professional and accountable