Discovery: Admin Internship Programme 2022 / 2023

Key Purpose: The successful applicant will be responsible for dealing with operations functions within the client servicing area (claims, call centre and technical credit control).  

Position Title: Intern Insurance Agent - Discovery Life

Resonsibilities:

Include but not limited to:

• Answering inbound  / outbound calls timeously providing satisfaction to Discovery Life policy holders.
• Responding to inbound / outbound correspondence, accurately, thoroughly and timeously.
• Managing all queries through to resolution
• Co-ordination of own administration
• Maintaining accurate details and statistics of all queries
• Providing product information to all Discovery Life clients in line with standards and protocols
• Ownership and accountability of all telephonic and written queries
• Processing online service quotes
• Processing service changes/claims admin over billing periods
• Ensuring resolution to first time queries
• Adhere to standard operating procedures and appropriate policies to ensure compliance
• Responsible for claim payment processing
• Sourcing data, investigating billing issues
• Dealing with notification failures
• Monthly Reporting on work and stats

Requied Education:

• Grade 12 / Matric – Essential
• Diploma/Degree in: Administration or related tertiary qualification
• Intermediate Proficiency with MS Office suite (minimum Excel, PowerPoint, Outlook, Word)

Advantageous:

• Data analytics qualification – Advantageous
• Not more than 1-year Administration experience from vac work or part time work  – Advantageous
• A minimum of 6 months Call Centre experience within a financial institution in an inbound environment – Advantageous
• Accounting knowledge – Advantageous

Skills and Competencies:

• Strongly customer service-focused
• Strong verbal and written communication skills
• Analytical and attentive to detail
• Resourceful problem solver
• Interpersonally agile with excellent relationship building skills
• Systematic and organised with an ability to plan and prioritise effectively
• Resilient with an ability to work under pressure and adapt to change
• Flexible in response to working hours in line with business needs
• Results and deadline-driven
• Quick learner