Optimi: Technical Support Internship Programme 2022 / 2023

Optimi is currently looking to hire an individual with exceptional communication and analytical skills to join our team as a Technical Support Intern. The ideal candidate should display the desired level of technical competency and be eager to learn.

Responsibilities:

• Diagnose system related problems and where necessary escalate the problem to the relevant system providers.
• Support departments with system-related queries.
• Provide ongoing support on project solutions to operational teams.
• Work closely with the business analysts, devops team and developers to ensure the efficient resolution of problems.
• Identify areas for project requirements to address ongoing issues,
• Identify areas for upskilling operational teams to handle support queries, training of champions and automating resolutions.
• Provide general reporting on trends and productivity.
• Assist with report creation, interpretation and, where necessary, restructuring of data.
• Prioritize tasks while applying a systematic approach to problem-solving.
• Coordinate the required resources in the respective team to resolve issues effectively.

Requirements:

• Bachelor’s Degree or Final year student in:

1. IT
2. Engineering
3. or related field.

• Proficient in MS Excel, SQL Server, MS Word.
• Well-spoken with a good command of English verbally and in written communication.
• Must be detail-orientated and analytical.