Webafrica: Cancellations & Retentions Agent  (Remote Position)

Do you have a way with people? Are you a master of persuasion and influence and passionate about customer happiness?

We have an opportunity for you.Our Cancellations team is on the hunt for a Cancellations & Retentions Agent who has a knack for influencing customer decisions and quick thinking on their feet to retain them. The name of the game is to sell solutions to problems and retain our customers!

NB. please note that this is a Remote role.

Responsibilities:

• A unique interface will allow the agent to see customers who have clicked the ‘cancelled’ button and in turn create an opportunity to retain the customer.
• The interface will include:

1. Customer Contact Details
2. Age of cancellation in days

• The mandate will be to attend to these customers as quickly as possible as the success of retaining customers relies on us addressing any issues and correcting those expeditiously.

Requirements

• The Cancellations & Retentions Agent will be required to prevent customers who want to cancel and actively retain customers who have already cancelled their service.
• Our Agent X needs to be an expert at negotiation, have excellent problem-solving abilities coupled with strong customer service expertise.
• Our Superstar will need excellent communication skills with the ability to be effective at conflict resolution and always put their customer first.
• It's a fast paced, exciting and result driven environment.
• The agent will be required to perform in a fast-paced, result driven environment meeting their targets on a monthly basis.
• Being able to propose solutions and negotiate with customers will be a key driver in the success of this role.
• Do you think you've got what it takes?

Please note:

Webafrica will provide the successful candidate with the required eqipment as well as internet connectivity in order to carry out duties effectively.