Takealot: YES Learnership Programme 2023

The programme is aimed at individuals who are or wish to be involved in the Contact Centre industry.  It also serves as the entry qualification into Warehouse operations and management  The learnership is offered as 5 block release modules as well as workplace learning from 1 June 2023 - 31 June 2024.  

Responsibilities will include:

• Deliver timely, accurate and professional warehouse aligned to service level standards.
• Resolve product or service problems by utilizing your listening skills to clarify our customer's query; assess any service failure to identify the root-cause and take appropriate action.
• Communicate with our supervisors on the floor. 
• Utilize a variety of software tools to navigate to a resolution.
• Liaise between internal departments to solve our risk and security queries.

Requirements:

• Successfully completed Grade 12.
• Preferably a minimum of 4-6 months experience in a warehouse (Not Required)
• Flexibility to work rotational shifts which includes weekends, public holidays and overnight work.

Skills and Competencies:

• Customer obsessed and knows what it means to deliver an exceptional service.
• Competitive: Although innovation is important, GREAT requires a lot of work.
• Curious and Teachable: Always questioning the status quo, hungry for knowledge. and experience no matter what you already know.
• Hardworking.
• Smart: Able to identify the root cause of a problem and find a solution.
• Comfortable working in a fast-paced high-pressure environment and thrive on delivering quality work at hyper-speed.
• Collaborative and mindful of the impact of your actions on the team.
• Energetic.
• Emotionally resilient and comfortable with ambiguity and constant change.
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Excellent written and verbal communication skills in English.