Tracker: Critical Services Learnership Programme 2023

Tracker Connect is offering the opportunity of a lifetime to 8 of South Africa's young people with great potential, through our 24HR Critical Services (National Emergency Control Centre and Monitoring Control Centre) Learnership NQF Level 4 which will be based at Tracker Head Office in Johannesburg.

The purpose of the Learnership is to capacitate young unemployed youth with call centre skills, experience and knowledge required to deliver excellent customer service to customers Key Outputs.

Responsibilities:

• Becoming a one- stop call resolution employee.
• Capturing and updating of information
• Ensure that Customer Service standards are maintained in highly pressurised environment.
• Handling of electronic communication
• Assistance with data- integrity campaigns
• Provide effective call centre services.
• Take all actions that will enhance the Customer Service experience.
• Receive and resolve inbound emergency calls from Tracker clients in a professional manner.
• Activate and action events in accordance with policies and procedures.
• Adhere to the provisions of the SAPS MOU & SOP (standard operating procedure).  
• Co-ordinate and facilitate recovery activities nationally, as per the relevant SOPs.
• Liaise with partners (both internally and externally) to ensure proper and effective response and recovery of activated vehicles.
• Provide thorough and detailed feedback to Tracker clients as and when required.
• Log the information on the relevant system as per approved standard operating procedures (SOPs).
• Maintain and enhance stakeholder relationships by providing quality services with excellent telephone skills and etiquette.
• Identify callers by means of set authentication rules.

Requirements:

• Be a South African Citizen in possession of a valid SA ID
• Ages between 18 and 35 with no Criminal Record
• Grade 12 Matric with a D / level 4 symbol pass in English language.
• Currently be unemployed and not studying fulltime.

Skills and Competencies:

• A passion for customer service and a professional attitude at all times
• The ability to communicate clearly and professionally with clients
• Excellent interpersonal skills
• Detail orientation
• Desire and potential to learn
• The ability to cope with a constant changing and pressurised environment.
• The ability to work in an environment where multi skilling is required
• Basic computer skills