Department of Employment and Labour: Call Centre Agents

The Department of Employment and Labour invites unemployed youth to apply for the following Government entry level Jobs / positions.

Position Name / Title: Call Centre Agents

Job level: Grade 12 / Junior / Entry level SA Government Jobs

Reference No: HR 4/ 4/3/1CCA/UIF

Salary: R202 233 per annum

Location: Unemployment Insurance Fund, Pretoria

Responsibilities:

• Answering incoming calls (Inbound).
• Handle outgoing calls (Outbound).
• Maintain employer’s database.
• Handle electronic enquiries
• Evaluate the quality of the calls received and provide advice on Standard Operational Measures.

Requirements:

• Matric / Grade 12 or equivalent.
• 0 – 6 months’ experience.

Skills and Competencies:

• Knowledge: Batho Pele Principles.
• Telephone Etiquette.
• Call centre operating system.
• Skills: Computer Literacy. Interpersonal. Communication. Listening. Customer focused.

How to Apply

Applications must be submitted with a Z83 form (Download Here)  and must be accompanied by recently updated CV. Please indicate the reference number and position you are applying for on your application form.

NB. Only shortlisted candidates will be required to submit certified copies of an ID documents, qualifications, and recent academic transcripts / records.

Send Applications to:

Chief Director: Corporate Services

P O Box 1851,

Pretoria,

0001

or Hand delivery at: Corner Lilian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria

For Attention: Sub-directorate: Human Resources Management, UIF