Telesure Investment Holdings: Customer Care Learnership Programme 2023 / 2024

Complete a 12-month Customer Care learnership in the Contact Centre that provides a holistic experience of the customer journey within the Auto & General, First For Women and Dial Direct brands. The learnership program provides training in Customer Care and Claims Capturing.

The learnership program will provide the necessary skills, knowledge and experience to assist clients in the various departments that they engage with: Customer Care, Claims Capturing and Retentions.

Responsibilities:

• Understand the customers’ unique profile, identifying a relevant course of action based on customer needs and undertake an appropriate course of action ensuring customer satisfaction.
• Ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
• Identify the products or services that best meet the customer's stated needs explain the selection to the customer and invite the customer to make a purchase at the standard price/terms and conditions of sale.
• Prioritize own workflow and achieve operational requirements and service delivery through effective time and attendance management.
• Contribute to the achievement of organizational objectives through understanding and delivering the required individual targets (e.g. achieving talk time targets, sales and lead targets etc)..

Requireents:

• Matric / Grade 12 certificate
• Age: 18- 30
• Must be fluent in English (Essential)
• Must have a clear criminal record.
• Must reside in Gauteng.
• Must not have participated in a learnership previously
• Must not have a Date of First Appointment (DOFA) or have one within the year.

Knoweledge / General Experience of the following wil be Advantageous:

• Call Centre (Advantageous)
• Sales (Advantageous)
• Customer Care (Advantageous)
• Knowledge of Short-term Insurance Industry (Advantageous)