ABSA: Customer Services Clerk

Role Purpose: To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Responsobilities:

• Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
• Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes
• Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements
• Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
• Self-development: Owning and being proactive about own training and development 

Required Education:

Further Education and Training Certificate (FETC):

• Business,
• Commerce
• Management Studies