Office of the Pension Funds Adjudicator (OPFA): ICT Internship Programme 2024

Position Title : ICT Internship
Duration : 12 months contract
Reporting line : ICT Senior Manager
Position location : Pretoria, Ashlea Gardens

Responsibilities:

• Attend to walk in complaints in lodging new complaints. Troubleshooting computer hardware and software.
• Receiving, documenting, and classifying ICT incidents and resolving them in a timely manner.
• Ensuring that ICT requests are opened, documented, resolved in a timely manner and closed in the ticketing system.
• Supporting ICT systems.
• Managing the ICT change and release management processes.
• Keeping the ICT documentation in order (electronic and paper).
• Managing ICT projects.
• Participating and leading ICT meetings.
• Engaging with service providers.
• Collecting information to assist with IT audits.
• Updating ICT procedures and manuals.
• Updating the ICT asset register, warranties, contracts, etc.
• Updating the ICT risk register.
• Producing the monthly reports (ICT operations, budgets, payments, etc)
• Other similar duties as assigned by Supervisor

Requirements:

Tertiary Qualifications (NQF7) in:

• Computer Science
• Information Technology
• Information Systems

Skills and Competencies:

• Proficiency in MS Office (MS Word, Excel, and Outlook).
• Excellent verbal and written communication skills.
• Attention to details.
• Self-motivated, planning and organising.
• Planning and organising.
• Resilience.
• Ability to analyse, interpret, solve problems and good grasp of ICT terms.
• Ability to express complex concepts.