Metropolitan Life: Sales Learnership Programmes 2025

Role Purpose: To develop theoretical knowledge and practical skills through a comprehensive learnership program which enables professional growth, and fosters a foundation to increase demployment opportunities.

Responsibilities:

• Participate actively in classroom sessions and practical on-the-job training, aligning tasks with the requirements of the learnership program.
• Develop a deep understanding ofthe company's products, policies,and procedures, crucial for successful on-the-job training activities.
• Compile a comprehensive portfolio of evidence, meticulously prepared for submission to SETA.
• Maintain detailed logbooks forwork-based learning, ensuring a thorough record of practical experiences.
• Successfully complete formative and summative assessments,achieving the required proficiency level.
• Demonstrate adeptness inutilising company systems andgrasping operational processes,ensuring efficient workflow.
• Foster and nurture relationships with clients, internal, and external stakeholders, cultivating anetwork built on trust and respect.
• Adhere to service level agreements for clients and stakeholders, managing expectations effectively.
• Provide recommendations for enhancing client service and ensuring fair treatment,proactively improving service quality.
• Participate in a culture promoting meaningful relationships,encourage open feedback, and uphold exceptional client service standards.
• Monitor and enhance turn around times and quality standards,swiftly resolving issues to elevate client service delivery.
• Drive the achievement of client service delivery goals, aligning with predefined standards for expert advice and service.
• Manage client queries efficiently,ensuring accurate resolution and utilising feedback to refine client service and operational processes.

Requirements:

• Matric or NQF 4 qualification.
• Successfully completed Mathematics or MathematicalLiteracy with a minimum score of40%.
• Passed both English and another South African language with aminimum score of 40%.
• Proficient in using computer systems and applications.
• Demonstrate a solid understanding of digital tools and technologies.

Skills and Competencies:

• Communication skills (written andverbal)
• Customer service skills
• Data entry skills
• Computer skills
• Time management skills
• Checking skills