Momentum: Facilities Helpdesk Internships (Admin Graduates)

The Facilities Helpdesk Intern will provide first-line support for facilities-related queries. This role involves logging service requests, coordinating maintenance tasks, and ensuring prompt resolution of electrical and general facilities issues. The intern will work closely with internal teams, service providers, and technicians to support the efficient operation of Momentum Metropolitan’s facilities.

Responsibilities:

• Log, track, and manage incoming facilities-related queries and or maintenance requests, with a focus on electrical issues (e.g., power failures, lighting, faulty circuits).
• Coordinate and escalate maintenance requests to the relevant technicians and service providers and/or facilities handyman.
• Monitor and follow up on job requests to ensure timely resolution and maintain service level agreements (SLAs).
• Provide basic troubleshooting guidance for minor electrical issues before escalating to technicians.
• Communicate with internal stakeholders regarding the status of their requests and expected resolution times.
• Assist with compiling reports on helpdesk performance, maintenance trends, and recurring issues.

Requirements:

• Grade 12 or equivalent qualification
• National Diploma/Degree in Administration or related qualification
• Previous experience or exposure to facilities management, maintenance coordination, or technical support (advantageous)
• Strong computer literacy, including Microsoft Office and Helpdesk ticketing systems