Pragma: Internships (HR, Business Admin, Marketing, Finance, Learning & Development)

Position Title: Learning and Development Interns

Your role as a Learning and Development Intern will be to support the Academy Operations Team in delivering memorable learning to our clients. The primary function of the position is to perform repetitive administration functions and to provide support to learners and presenters during training. 

Duties & Responsibilities

• Communicate with delegates via email and telephone to answer course-related queries 
• Capture booking registration forms to enroll delegates in training courses
• Capture delegate data onto Learner Management System,scan, and store registration forms
• Provide support in classroom training to printing training materials, booking catering, room set up, and presenter support
• Provide support to virtual classroom training programs online such as welcoming delegates, hosting onboarding sessions, demonstrations of Virtual Classroom and Learner Management System, and troubleshooting challenges in the virtual delivery platform
• Generate training reports and certificates
• Collate course feedback into client close-off training reports 

Requirements:

• A minimum of a Matric qualification
• A tertiary qualification in Business Administration, Marketing, Finance, HR, or Learning and Development is desired
• A strong command of the English Language both written and verbal
• Computer Literate (Intermediate Experience in Outlook, Word, and Excel packages)
• Good Telephone Etiquette
• A strong focus on service excellence
• A Good Virtual Online Presence

Advantageous:

• At least 1 year of experience in Training Administration, Online Learning, Classroom training, or Learner Management Systems is advantageous
• At least 1 year of experience with hosting webinars, and online conferences is advantageous